A minha ambição é ajudar as instituições da UE a tornarem-se mais eficazes, transparentes e responsáveis, através do aumento estratégico da visibilidade e do impacto do trabalho do Provedor de Justiça Europeu. 

Emily O'Reilly, 30 de junho de 2014
60th Rome Treaty anniversaryA vossa Europa - O portal de acesso a serviços públicos europeus e nacionais em linha

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Apresentar uma queixaPedido de informação

Ceremony for the Award for Good Administration

Five months after the European Ombudsman launched the first edition of the “Award for Good Administration” and 90 nominations later, it is time to hold the award ceremony. It will take place on 30 March from 10.00 to 12.00 in Brussels. There will be several category winners and one overall winner. The ceremony can be followed on Twitter #EOaward and our Instagram account gives a great idea of the range and quality of projects that have been received.

Further information about the award is available at the activities page.

To watch the event live, simply connect to this page at 10am on Thursday, 30 March 2017.

O que fazemos

O Provedor de Justiça Europeu investiga queixas sobre má administração nas instituições e nos organismos da União Europeia.

Se é cidadão de um Estado-Membro, ou reside num Estado-Membro da União, pode apresentar uma queixa ao Provedor de Justiça Europeu. As empresas, associações ou outros organismos que tenham sede estatutária na União podem igualmente apresentar queixas ao Provedor de Justiça.

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Quem somos

Emily O'Reilly assumiu o cargo de Provedora de Justiça Europeia em 1 de outubro de 2013.

Ela é a ex-Provedora de Justiça e Comissária para a Informação da irlanda (2003-2013), premiada editora política, personalidade da rádio e da televisão e escritora. 

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A instituição possui uma equipa altamente qualificada e multilingue.

Isto significa que podemos tratar a sua queixa no seu idioma, um dos 24 idiomas oficiais da UE em que trabalhamos. Estamos igualmente empenhados em prestar os nossos serviços de um modo totalmente acessível a pessoas com deficiência.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman


  • 28 de Março de 2017
    • Caso aberto -
      The European Commission's failure to carry out a human rights impact assessment before approving the inclusion of a Sector Understanding on Export Credits for Coal-fired Electricity Generation Projects as Annex VI to the OECD Arrangement on Officially Supported Export Credits
  • 27 de Março de 2017
    • Correspondência -
      Letter from the Ombudsman to the Secretary-General of the Council of the EU concerning public information on the UK's withdrawal from the EU (SI/3/2017/KR)
  • 23 de Março de 2017
    • Decisão -
      Decision in case 239/2017/JUF on the failure by the European Commission to answer correspondence
  • 22 de Março de 2017
    • Decisão -
      Decision in case 1310/2016/BKB on the European Commission’s decision not to allow the complainant to participate in the certification procedure for EU officials to be able to apply for posts in a higher function group
    • Caso aberto -
      The Commission’s failure to provide a timely reply to a request for public access to documents concerning the project "ENLETS disseminates best practice"
  • 20 de Março de 2017
    • Decisão -
      Decision in case 1100/2015/NF concerning the European Commission’s Network on Unconventional Hydrocarbon Extraction
  • 17 de Março de 2017
    • Decisão -
      Entscheidung im Fall 137/2017/KM über das Versäumnis der Europäischen Kommission, auf ein Schreiben des Beschwerdeführers zu den Verhandlungen über ein Dienstleistungsabkommen zu antworten
  • 15 de Março de 2017
    • Decisão -
      Decision in case 129/2017/AMF on the European Commission’s closure of an infringement complaint against Spain
    • Decisão -
      Decision in case 119/2017/AMF on the European Commission’s closure of an infringement complaint against Spain
    • Decisão -
      Decision in case 63/2017/BKB on the application by the European Committee of the Regions of the rules on payment of household allowance to staff members and their spouses