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Notice of vacancy OMB/6/2017 Case Handler/Senior Case Handler AD 5/12 in the Inquiries Unit 4 of the European Ombudsman’s Office

Dostępne języki :  en

Permanent post open to established officials of all the institutions in accordance with Article 29(1)(a) and (b) of the Staff Regulations


  • Case Handler/Senior Case Handler in the Complaints and Inquiries Unit 4
  • Open to officials of all EU institutions.
  • Starting date: as soon as possible but preferably no later than December 2017
  • Management position: no
  • Place of employment: Brussels (this post may involve missions to other working places of the institutions as well as missions to other countries in or outside the European Union).

The European Ombudsman

The European Ombudsman’s mission is to serve democracy by working with the institutions of the European Union to create a more effective, accountable, transparent and ethical administration.

The European Ombudsman’s objectives are to promote an administrative culture of service, to build trust by encouraging dialogue between citizens and the European Union, and to promote the highest standards of accountability and transparency within the EU administration.

The European Ombudsman achieves the above mission and objectives by dealing with complaints against European Union institutions and by conducting own-initiative inquiries.

The guiding principles of the European Ombudsman’s office are independence, integrity, fairness, accountability, transparency, dialogue, and service.

Work in the European Ombudsman’s office

The European Ombudsman’s office offers a dynamic workplace with flat hierarchies and modern working tools that allow for efficiency and flexibility. It is a fair, flexible and respectful workplace, which provides a good balance between private and professional life, good working conditions and a pleasant working atmosphere.

Job description

The Case Handler/Senior Case Handler will work in the Complaints and Inquiries Unit 4.

In general, the Complaints and Inquiries Units in the Ombudsman’s office work on the following broad areas:

  • transparency and public access to documents
  • ethical principles and regulatory issues (conflicts of interest, expert groups)
  • human rights and fundamental freedoms
  • contracts and public tenders
  • recruitment and staff issues, including whistleblowing
  • the Commission’s handling of infringement complaints
  • institutional, governance, and policy issues

The role of Complaints and Inquiries Unit 4 is to contribute in the achievement of the Ombudsman’s mission and objectives by carrying out work in the above areas.

In addition, the Complaints and Inquiries Unit 4 specialises in the following thematic areas:

Recruitment and staff issues, Common Foreign and Security Policy, Fight against fraud, Justice and police cooperation.

As a member of the Complaints and Inquiries Unit 4 you will carry out the following tasks:

  • Deal with complaints and own-initiative inquiries

You will conduct research, assess complaints, and draft the relevant documents under the supervision of the Head of Unit.

Within the context of an inquiry by the Ombudsman, you will regularly carry out inspections of documents held by other EU institutions and take part in meetings with other EU institutions and bodies.

  • Contribute to the outreach activities of the European Ombudsman

You will make presentations to interest groups and represent the Office in meetings and events.

  • Contribute to the drafting of the European Ombudsman's materials and reports.
  • Other tasks and responsibilities that may be assigned to the successful candidate in the interest of the service, depending on his/her experience and skills.

We look for

The European Ombudsman is looking for a highly motivated and dynamic colleague with a wide range of interests. You are a fast learner, who takes initiative, assumes new responsibilities and is able to work under pressure. 

Essential criteria

  • a level of education which corresponds to completed university studies of at least three years attested by a diploma;
  • a very good knowledge of EU law, including public administrative law, as well as of the case-law of the Court of Justice of the European Union in the areas covered by the activities of the European Ombudsman;
  • for practical purposes, a thorough knowledge of English is required (in particular excellent drafting skills), and a satisfactory knowledge of a second official language of the European Union.


  • a good knowledge of additional official languages of the European Union (Italian or Spanish at working level would be an asset);
  • very good communication and presentation skills;
  • very good research skills;
  • expertise in any of the thematic areas covered by the Complaints and Inquiries Unit 4;

Recruitment policy

The European Ombudsman is an equal opportunity employer. At equal merit, members of an under-represented gender will receive priority for recruitment.


Applications must include:

a) a completed and signed Ombudsman application form which can be downloaded from the Ombudsman's website.

b) a cover (“motivation”) letter in English;

c) a copy of the applicant's curriculum vitae (preferably a Europass CV available at http://europass.cedefop.europa.eu)

Applications may also include:

d) if available, a copy of the applicant's three most recent staff reports;

e) if available, references from previous employers or line managers.

The completed application form and accompanying documents must be sent in one single e-mail to career@ombudsman.europa.eu by no later than 15 September 2017.

Applications which are incomplete or submitted (either in part or in their entirety) after the deadline for submission of applications will not be considered.

Selection procedure

Applicants may be invited to sit a written test.

Shortlisted candidates may be invited to one or more interviews.

Strasbourg, 23/08/2017

Emily O'Reilly