My ambition is to support the EU institutions in becoming more effective, transparent and accountable by strategically increasing the visibility and impact of the work of the European Ombudsman.

Emily O'Reilly, 30 June 2014

The wall

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60th Rome Treaty anniversaryYour Europe - The portal to on-line European and national public services

European Network of Ombudsmen Conference 2017

The annual European Network of Ombudsmen 2017 conference took place on 19 and 20 June.  Videos of the four sessions covering 'populism' in the EU; Brexit and citizens' rights; open governance;  and current and future challenges for Ombudsmen ...

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs

European Ombudsman, Emily O'Reilly, has asked the Commission to reply to nine questions about the role of its Ad Hoc Ethical Committee and how the Commission deals with the post-mandate activities of Commissioners, including its ...

Lodge a complaintRequest for information

What we do

The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union.

If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.

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Who we are

Emily O'Reilly took office as European Ombudsman on 1 October 2013.

She is the former National Ombudsman of Ireland and National information Commissioner of Ireland (2003-2013), and an award-winning political editor, broadcaster, and author.

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The institution has a highly qualified, multilingual staff.

This means that we can deal with your complaint in your language as one of the 24 EU languages that we work in. We are committed to making our service fully accessible to people with disabilities.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

What's new?

  • 25 September 2017
    • Correspondence -
      Latter to Mr Jean ARTHUIS Chair of the Committee on Budgets European Parliament
    • Decision -
      Decision in case 454/2014/PMC concerning the European External Action Service’s practice of offering unpaid traineeships in EU Delegations
    • Correspondence -
      Letter to Ms Federica Mogherini High Representative of the Union for Foreign Affairs and Security Policy and Vice‐President of the European Commission
    • Correspondence -
      Letter to Mr Märt KIVINE Deputy Minister on EU Budget, President-in-Office Council of the European Union
    • Correspondence -
      Letter to Mr Günther Oettinger European Commissioner responsible for the Budget and Human Resources
  • 21 September 2017
    • Correspondence -
      Reply from the European Medicines Agency (EMA) to the Ombudsman's strategic inquiry OI/7/2017/KR into pre-submission activities organised by EMA.
    • Decision -
      Decision of the European Ombudsman setting out suggestions following her strategic inquiry OI/5/2016/AB on timeliness and transparency in the European Commission’s handling of infringement complaints
  • 20 September 2017
    • Correspondence -
      Reply from the European Medicines Agency (EMA) to the Ombudsman's strategic inquiry OI/7/2017/KR into pre-submission activities organised by EMA.
    • Speech -
      Address to ICIC on the future of transparency and access to information
  • 13 September 2017
    • Press release -
      Ombudsman welcomes proposals to strengthen Commissioner ethics and transparency rules