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Other means of redress

The SOLVIT network for dealing with cross-border problems in the EU.

For information about the SOLVIT network, please visit the website of SOLVIT.

The Citizens Signpost Service for problems with mobility in the European Internal Market.

For information about the Citizens Signpost Service, please visit the Signpost website.


The European Consumer Centres Network (ECC-Net) for advice or for help with problems affecting cross-border shopping.

For information about the European Consumer Centres Network, please visit the website of ECC-Net.


The Commission's role in ensuring the application of Community law.

For information on the Commission's role in ensuring the application of Community law, please visit the "Applying EU law" section of the Commission's website.

Another European Union matter.

You may contact Europe Direct for general information about any European Union matter by visiting the Europe Direct website or by telephoning the following free number* from anywhere in the EU: 00800 6 7 8 9 10 11, or the standard number + 32-2-299.96.96 from anywhere in the world (normal charges apply) .

* Certain mobile telephone operators do not allow access to 00800 numbers or may charge for these calls.
In certain cases, these calls may be chargeable from telephone boxes or hotels.